The bed is manufactured exclusively for Hilton by Serta®. Each bed is sold as a mattress and box spring unit and is made to order. Beds take approximately six to eight weeks for delivery. To place an order, please call toll free at 1-800-247-1006, Monday through Friday 8am-9pm Eastern Standard Time or Saturday 9am-6pm EST.

Once your have added all the items you wish to purchase to the shopping basket, you are ready to complete your order. Simply follow these easy steps to ensure success.

• Finalize the items in your shopping basket
• Complete your shipping and billing information
• Review your order
• Enter your payment information and confirm your order

Visit the Customer Service page for a more detailed explanation on the ordering process.

The shopping basket contains all the items you selected while you were shopping. When you add an item to your basket it will update the Shopping Basket Summary which appears on all e-commerce pages in this site. To view your cart details you can click on the 'Basket Details' button below the Shopping Basket summary or you can click the Shopping Basket button on all other pages.

On the shopping basket page you can choose to continue shopping, delete items, update quantities, or check-out. To delete an item, set the quantity for that item to zero (0) and then press the 'Update Quantities' button. When you're done shopping and ready to complete your order, press the Check Out button.

All purchases are shipped via ground transportation in the continental USA only.
Call toll free 800-274-1006 for questions and information about expedited and international shipping.

A final summary of your order will be displayed along with your order number. Please refer to this number when referencing this purchase. On this order form page there are fields to enter your HHonors Account information. After entering this information, click on the "Confirm Order" button. By clicking on the "Confirm Order" button you are authorizing a withdrawal from your HHonors accounts.

After clicking on the "Confirm Order" button you will be taken to a confirmation screen verifying that your order has been received. You will also receive a confirmation email for the order you have just placed.

Waldorf Collection Returns Policy:

Items are accepted for credit to your HHonors account or exchange if returned in new/saleable condition within 30 days of purchase. A credit or exchange will be made to the purchaser upon request. Please note that beds, pillows and opened bedding are not returnable.

For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

Distinctly Waldorf
Attn: Returns
208 Passaic Avenue
Fairfield, NJ 07004